Blog entries tagged with Warm Websites

The warm virtual branch; WWI in online servicing

by: David Simpson ( Lightstone )

User needs, be they explicit conscious needs or more subtle undisclosed needs, when interacting with a service supplier vary according to the context of that interaction. Suppliers need to blend all aspects of their customer contact strategy to me... [ Read full article ]

22 January 2008  0 Comments

David Simpson ( Lightstone )

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About me;
David is Head of Client Services at Lightstone , a UK web solutions company and an EPiServer Solution Partner.

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